Refund policy

We want you and your pet to love every purchase. If something isn't right, we're here to help.

Returns
You may return most items within [30] days of delivery for a refund or exchange. To be eligible, items must be unused, in original packaging, and in resalable condition.

For hygiene and safety reasons, we cannot accept returns on opened food, treats, or grooming consumables unless the item arrived damaged or defective.

How to start a return
Email us at [your@email.com] with your order number and reason for return. We'll share return instructions and the return address.

Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within [7–10] business days.

Damaged or wrong items
If your order arrives damaged or incorrect, contact us within [48 hours] of delivery with photos, and we'll make it right at no cost to you.

Return shipping
Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.